Pipedrive vs. Jobber: What’s the Best CRM for Plumbing Contractors?
A Customer Relationship Management (CRM) system helps you organize contacts, manage leads, and automate follow-ups, so no job opportunity slips through the cracks.
✅ Benefits of a CRM for Plumbers:
Prevents lost leads and missed follow-ups
Tracks estimates, job progress, and client communication
Increases sales with better pipeline visibility
Helps scale operations without adding admin overhead
Whether you’re booking one job a day or running multiple crews, a CRM keeps your operations tight and efficient.
Pipedrive Overview
Pipedrive is a sales-focused CRM known for its simple, visual interface and customizable workflows. It’s a favorite among contractors who want to stay on top of quotes, leads, and follow-ups, without adding friction to their day.
🛠 Best For:
Plumbing contractors who want to improve sales visibility and automate lead follow-up.
🔑 Key Features:
Visual drag-and-drop pipeline (e.g., New Lead → Quote Sent → Job Won)
Workflow automation for follow-ups, tasks, and reminders
Integrations with QuickBooks, Gmail, Google Calendar, and Zapier
Mobile app for tracking leads and notes on the go
Affordable pricing starting at ~$25/month
Pro Tip: Create separate pipelines in Pipedrive for residential and commercial plumbing jobs to track sales and follow-up efforts independently.
Jobber Overview
Jobber is an all-in-one field service platform built specifically for home service businesses. It includes a CRM, but also features for quoting, scheduling, dispatching, invoicing, and client communication.
🛠 Best For:
Plumbing companies that want a complete field service management system, especially if you’re not already using separate tools for quoting and scheduling.
🔑 Key Features:
Quoting, job scheduling, dispatch, and invoicing
Client communication via SMS or email
CRM functionality with client history and job tracking
Mobile app for field techs to access job details and update status
Pricing starts around $39/month
Note: Jobber is ideal for businesses needing field operations + CRM in one package, though it may lack deeper sales pipeline tools compared to Pipedrive.
Pipedrive vs. Jobber: Head-to-Head
| Feature | Pipedrive | Jobber |
|---|---|---|
| Lead Tracking | Excellent | Basic |
| Sales Automation | Strong | Limited |
| Custom Pipeline | Fully Customizable | Fixed Job Stages |
| Scheduling & Dispatch | Via integrations | Built-in |
| Invoicing & Payments | Via QuickBooks integration | Built-in |
| Best Use Case | Sales-focused CRM | All-in-one service platform |
Which One Should You Choose?
Choose Pipedrive if:
You already use QuickBooks or other scheduling tools
You want to improve lead tracking and close more jobs
You prefer visual dashboards and easy automation
Choose Jobber if:
You want an all-in-one solution with built-in scheduling and invoicing
You don’t have existing software for operations
You need a field-friendly CRM + dispatch tool
Final Thoughts
Both Pipedrive and Jobber offer huge value, but the right fit depends on whether you’re looking to optimize sales or centralize field operations. If your biggest challenge is closing more leads and managing customer relationships, Pipedrive is hard to beat. If you need a full-service platform to run your plumbing business from quote to payment, Jobber may be a better choice.
